I thought very hard about the title of this post. Other options included "Poor Management Decisions" or "Companies that deny themselves future revenue over trivial matters". Hopefully I have sparked your interest now. Let me begin my story...

It all began on a relatively quiet night in the city of Tucson, Arizona. A couple of graduate students had decided to meet a local establishment located near campus, called Frog & Firkin. We have been there before as well as many other of my friends down here and enjoyed the assortment of foods offered. On this particular night, possibly due to the start of the school year, the restaurant was particularly busy. While waiting for a table, I began to feel a bit ill due to not having much to eat and made a decision that I needed to eat something sooner than later and by waiting, it would not be a good thing. I proceeded next door to a specialty pizza parlor and purchased a slice of pizza due to my foreknowledge of quick service and reasonable prices.

During that time, a table opened up, so not thinking much of it, I brought the slice of pizza and went to sit down with my friends. Given that the pizza was relatively small and I had not eaten much during the day, I had still planned on buying a small sandwich and a beer or two. Clearly this was a mistake in my part as the greeter/bouncer who had not said anything upon me walking into the outside patio where the table was, soon claimed that I can't eat food at Frog & Firkin that was not purchased at the restaurant. I generally understand that this is a good policy to follow, but rather than listening to my friends who came to my defence at an nonstandard circumstance and asking to be flexible, he decided that it would be much more appropriate to not serve us at all. I even tried to soothe his concerns by stating what I was planning on ordering. He then proceeded to yell that we shouldn't bring food in.

So of course we left and had an enjoyable time next door, where there was a much more positive atmosphere. I was left puzzling at this and wondering why it was such a problem about bringing in the pizza when it was very clear that we were going to spend a relatively large amount at the restaurant that would dwarf the amount that I spent on one slice of pizza. This of course doesn't include the fact that they are losing out on multiple repeat customers. Now, I'm not a management major or have worked at a management position, but this does not seem to be a recipe for a long term business strategy. Whatever happened to the saying that the customer is always right? I decided to leave this a review so I give Frog & Firkins a 0 Galaxy rating out of 5. For the absolutely awful service I experienced, I would no longer recommend this restaurant to anyone, not even if you were starving, for they have no sympathy whatsoever.

As a side note and piece of advice to all my readers, if your computer fails and wish me to look at it, feel free to ask me and I will be more than willing to help. However, if you wish me to look at it quickly and we come up with a mutual time that works well, SHOW UP! The one thing that really bothers me is to feel used and worse when I feel used and disrespected. I am willing to help, but if you don't have courtesy to call that you will not be able to come, that is disrepectful. This is of course in reference to a certain person that will out of some politeness remain nameless, but you know who you are . Well, I guess it happens, but doesn't always leave me with much faith in humanity. As Mike Straka of Foxnews would say, "Grrr".

-Trevor